To help the client meet their goal, Ocelot put together a team of individuals with a history of developing and deploying modern web applications. These individuals joined a diverse team of other developers to help drive the product over the finish line. In addition to delivering on features, Ocelot participated in knowledge sharing with the rest of the team helping to establish best practices which could be shared across the organization.

In order to better understand the struggles faced by the call center representatives and build the right solution for them, members of the team shadowed the representatives through their day to day practices. This close contact with the end users allowed the team to provide a solution that not only solved the high-level business problem but was intuitive and user friendly.

Over the course of six months Ocelot and the rest of the development team successfully completed the development of the updated ordering system and ensured that its release and adoption was successful.

With the help of Ocelot, the client was able to successfully complete the upgrade of their existing call center ordering software. This allowed them to roll it out to all of their customer service agents. Call center agents were very pleased with the new tool and reported that it helped them process customer requests easier and quicker than they were able to previously.